Redeem Your 2026 Presale Voucher
Follow the steps below to redeem your tickets and pick your date and time if you purchased a presale voucher code.
Ticket Vouchers must be redeemed for a specific Date and Arrival Time before you can attend. Presale Vouchers CAN NOT be taken directly to the event and used as tickets. Once you redeem your voucher, you will receive your official tickets with barcodes that can be scanned at the event.
REMINDER: 2026 PRESALE VOUCHERS EXPIRE AT THE END OF THE SEASON. You must redeem them for a date this season. Past year’s vouchers are not valid for redemption. NO EXCEPTIONS. VOUCHERS ARE NOT VALID FOR OTHER EVENTS.
Redemption INSTRUCTIONS:
We recommend redeeming your tickets as early as possible. This helps ensures the availability of tickets for that date.
- Locate your voucher codes on your voucher cards.
- Select the date you want to attend.
- Choose the same ticket type you bought your voucher for.
- Select the number of tickets that matches the number of vouchers you’re redeeming. If you want to use some vouchers for a different day or time, place a separate order for that date.
- If you want, you can add extra tickets to the order at full price.
- Select your arrival time.
- Go to checkout. At the payment step, use your voucher codes each as a coupon code to the order.
- Enter each voucher code one at a time, pressing “Apply” after each one.
- Check your order total before finishing. It should be $0.00, or the correct amount if you upgraded or added full-price tickets. Refunds aren’t given for mistakes or incorrect orders, so do not enter your card info unless you added extra tickets or upgraded.
- Click “Complete Booking.”
After you finish, check your email for the new confirmation. Bring that new confirmation to the event. Your original presale email won’t work at the gate.
FAQs
My code isn’t working. The most common cause is mixing up similar-looking characters, like the letter “O” and the number “0.” The safest fix is to copy and paste the code straight from your confirmation email instead of typing it.
Why was I charged again? The only way your card gets charged during redemption is if you enter your card info without applying your voucher codes. Always enter your codes and confirm the cart total is $0.00 before completing the order. If something looks off, contact customer support before you finish your order. Support can help you redeem, but they can’t issue refunds for completed orders.
A note on support. Customer support can answer questions and help you through redemption, but they can’t redeem the tickets for you. For security reasons, we can’t help with ticketing issues through social media comments or messages, so please reach out through our support email at [email protected].
